How to design the right offboarding process

Is this the bit of doing business that no one ever wants to talk about?

I Googled ‘How to offboard clients’ and the first thing that cheeky little search engine said to me was ‘Did you mean how to onboard clients?’.

A great offboarding process delivers so much benefit back into your business, and makes it more likely that customer will buy again.

Here’s a quick run down of some of the things to consider when you are designing your offboarding process.